5 Tech Trends in 2020 We Need to Consider as a Design Team

Living in the present, I often forget how fast the world is changing. Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. From smart-home devices that control our gadgets through the power of our voice to cryptocurrencies, latest trends are full of possibilities that new technologies bring to human-machine interactions.  

In this blog post I picked out 5 Tech trends of 2020 that keep us steamed up, the newest technology they use and how they affect our work as designers:

  1. IOT – where does it stand in 2020?
  2. VR and AR – how did it progress?
  3. Fintech, Healthtech,  Edtech – what sort of tech is used within them?
  4. Ai and automation – where do we encounter it?
  5. 5G – is it close? how long do we need to wait?
  6. Blockchain – is it useful in other areas besides crypto?


iot internet of things smart phone connected to other devices


IOT – where does it stand in 2020?

In 2020 the Internet of Things (IoT) will continue to impact the UX Design industry.

Starting a list with the Internet of Things in 2020 sounds much like a cliché,
as the world was buzzing for years around the revolutionary changes it would bring to us.

But as we can see, it has connected us to the world more than before.
We experience digital products and services on a whole new level:

  • through discrete interactions
  • gestural designs

So it’s crucial for designers to learn and understand these new technologies and the way people will interact with them.

1. VR and AR – how did it progress?

person plays pool nation vr

The technology is here, markets are ready – with a bit of optimism – it will change practically everything. Jobs, industrial work, leisure activities and with the new marketing possibilities, our whole life.

This year, as it costs less with improved usability, it has become accessible to the average consumer as well.

Virtual and augmented reality gives a whole new dimension to UX design too. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. The question is how you can give control without having an actual interface. While skeuomorphism is dead on traditional screens, VR/AR can bring back in-real-life solutions. Classic UI practices won’t work – as it is impossible to digest information on peripheral vision -, playing with the depth of field and displaying objects aligned allows us to create new forms of interfaces.

But first of all, the biggest UX challenge is to create a new visual grammar, new principles and the appropriate tools to provide intuitive and reliable experiences but we still got a long way to go until we reach the “Iron Man glasses” technology as seen in Marvel’s Infinity War: Endgame.

Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today.


tech trends pixel 3 augmented reality


Digi-capital predicts AR/VR industry will be worth 150 billion dollars by 2020, remaining one of the biggest tech trends in the upcoming years.

2. Fintech, Healthtech, Edtech – what sort of tech is used within them?

While IoT and VR/AR are hard-core geek stuff, there are plenty of other sectors that are on a doorstep of (r)evolution. At UX Studio, as a team working on user experience of various ideas, we can’t stand how tardy the changes are in daily operations affecting everyone’s life.

Healthcare, financial management or education – just to name a few – started going through great digital transformation. More and more fields are reaching “digital business maturity” by integrating digital technology in all of their areas especially banks.

The market itself will shift around them. So let’ see what the latest trends in


  • Extremely fast payment processes – money transfer or lending
  • Mobile banking – smartphones have become a very efficient solution for customers to access and handle their money on the go
  • Cloud and Quantum Computing – and what do financial services have to do with this? – it helps institutions process transactions or other types of data in no time

tech trends fintech financial technology Yota Mobile Network Operator Concept — Navigation by nick taylor for CreativePeople

Yota Mobile Network Operator Concept — Navigation by nick taylor for CreativePeople

There are independent solutions for money transfer, lending, cash management, daily banking and investment, putting the customer experience into the spotlight. FinTech startups can take an advantage of their newly built and streamlined operation to offer a smooth alternative for everyone.
This trend is set to continue in 2020, giving us plenty of exciting possibilities
to look forward to.

With the revolution of Fintech, cyber crimes will also rise giving another priority to vendors (Tesco Bank’s 20,000 customers have had money stolen from their accounts in one weekend, just to give you an example). Security will become even more important with the new regulations taking into effect and with the promise of open APIs – some predict 30% of jobs will be automated in banks in the next couple of years.

Healthcare tech trends

The biggest question is how augmented reality and machine learning can bring meaningful improvement into healthcare not just
to the average customers’ life with mHealth (just in 2015, 32% of mobile phone users downloaded one healthcare or fitness app).

Artificial intelligence tools have been invading more or less every area of healthcare which are promising in easing the work of medical professionals:

  • Algorithms aiming for better diagnostics – algorithms which can spot
    DNA mutations in tumors, heart attack predicting algorithm, algorithms for diagnosing skin cancer and many more
  • Sophisticated patient care: A.I. system developed to catch depressive behaviour early on and help reduce the emergence of severe mental illnesses
  • Predictions for diseases – Echocardiograms produce sound waves to paint the heart’s picture which helps cardiologists identify whether the patient has any heart disease.

In the years to come consumers will be pushed to interact even  more with their devices, make more measurements like glucose monitoring, heart rate monitoring or remote blood pressure.
Big data entering practice’s operations can possibly turn healthcare into health prediction – with that we could save 50% of the global healthcare budget due to the current inefficient processes.

Educational technology

Over the years the number of edtech tools has grown significantly thanks to educators who are willing to embrace new methodologies. So let’s see what is the newest technology used in edtech:

  • AI obviously – With the help of AI, students become more inspired and motivated to get engaged during their studies. Machine learning can  evaluate student’s competencies and tailor materials so that they are effective and useful for each individual.
  • Augmented And Virtual Reality of course – Due to the realistic scenarios, students can decode and memorise their study materials way faster.
  • Learning Analytics – Students leave their online footprints all over the internet. Educational institutions will use consumer analytics to optimise learning by analysing student’s learning behaviour and habits.

3. AI and automation – where do we encounter it?

Google Home Hub responding to user

AI remains one of the cool tech trends. Chatbots have become the most common example of artificial intelligence for average consumer products.

Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way. They are integrated with websites or messaging apps to help businesses automate their regular tasks.

They are able to get customers information about best hotels or lowest flight prices and also be able to book them.

Whit AI the same workforce can be radically more productive and customers can receive more thorough and immediate care than previously possible.

Autonomous vehicles

Even though we are still not quite there when it comes to safe Full Self-Driving Automation (or as the National Highway Transportation and Safety Administration (NHTSA) calls it “ Level 4 Full Self-Driving Automation”)
the years to come are looking promising to drivers.

They will encounter many assistive features powered by artificial intelligence. We’re talking about smart dashboards, heads-up displays showing even more information due to smarter cameras and sensors. All these conclude to more assisted driving functions like self-parking, lane departure control, voice controls and many more.

As AI becomes infused in most of the products we use, designers should consider solutions which provide value both for businesses and customers allowing devices to anticipate our thoughts and needs.

4. 5G

5G Organic Network Speedmeter by Igor Ollé

5G Organic Network Speedmeter by Igor Ollé 

We kept hearing that 5G is right around the corner and it is indeed. The world’s first 5G mobile service already launched in the US. and South Korea over the last months.

It has been overhyped over the years, not because of its mind bending technology but because of it’s timeline.

One of 5G’s main advantages is speed which is 100 times faster than 4G.
It will enable quick transfer of data between systems and this will result in fundamental changes to many industries.

It will benefit self-driving vehicles by improving efficiency and safety.It will provide a faster communication between a vehicle and the surrounding sensors which will result in better detection of obstacles and a more accurate navigation.

Not to mention that it opens a great amount of possibilities for AR and VR.
It will allow us to have real-time physical interaction with both real and virtual objects and entities

5. Blockchain

Cryptocurrency Bitcoin Finance Money Blockchain

This term was very popular throughout the years especially in the world of cryptocurrency. Blockchain technology enables holding immutable data in a secure and encrypted way it’s a transparent way to transact data. Because of these characteristics information can be transacted and authenticated in a
fraud-proof way.

Recently we encountered it in other areas too like banking and insurance.
But it also has many educational uses. Blockchain will help educational organisations in secure student record transfers.

This technology will also be useful for Massive Open Online Courses (MOOCs) and ePortfolios to verify skills and knowledge.

2021 Tech trends are looking promising:

  • Voice search: it will be one of the top tech trends: by 2020 half of the searches will be performed through voice.
  • Smart cameras: smart cameras will advance even more in the years
    to come, people see them as a way to not only interact but control their
    own security.
  • Brain-To-Vehicle Interfaces: Nissan is researching an autonomous vehicle that interprets signals from the driver’s brain in order to keep passengers safe.
  • Quantum computing: experts believe that this category of computing
    (it occurs in the form of subatomic elements resembling that of physics)
    is massive and dynamic as compared to traditional computing and will be increasingly important going forward in all related industries.
  • Blockchain tech: the business value will scale up and the technology will be popular in most of the industries like Health and medical, Government, Production and manufacturing and many more.

Find out more about the exciting AI Blockchain projects happening in 2020 from LiveTiles.

Final thoughts

As was the case with the mobile revolution, and the web before that, due to machine learning, we will have to restructure and rethink what will be feasible in every experience we build.

In the last 30 years, as seen in old science fiction movies, we portrayed many
of these techs as a replacement of human mind or as a mangle of humanity but today we all realise humans and technology have capabilities complementing each other.

Also keep in mind that new technologies without a proper human centered design that solve consumers problems or help and ease their lives, won’t be able to stick around as long as expected.

I hope the years to come will be about calming the hype down and focusing on how these innovations can further extend what humans are actually better at.

Learn more about current and future trends in UX/UI

Want to know more about the UI trends of 2020 and what are the things that people love? Read our article about 10 UI trends of 2020.

Wandering what could be UX design trends of 2020? A new design language? UX of self-driving cars? Or chatbots? These are cool things, and many people will list them as the hot UX design trends of 2020, but we think there have to be more out there. Here is our ideas about UX trends of 2020

Planning a design OR research project soon? Get in touch with UX studio and find out how we can help you conduct usability research and create a powerful UI that will appeal to your target audience.