Strengthen your product to meet business goals and improve user satisfaction. We’ll identify bottlenecks, areas for improvement, and opportunities to tackle usability issues.
Reveal pain points, usability issues, causes of frustrations, and analyze your users’ needs.
Don't throw away existing and good solutions. Improve, scale, and make them more efficient.
Find “low-hanging fruits" or seemingly minor improvements that can have a significant impact.
Maximize profitability, increase conversion and retention rates, and keep your user engaged.
A quick and efficient way to find answers, solutions, and define your next steps.
• Onboarding and Alignment
• Stakeholder Interviews
• Discuss current pain points
• Set goals
• Research plan
• Recruiting for tests
• Writing scripts for tests
• Set up extra measurements
• Analyzing Existing Data
• Check Competitors
• Usability Testing
• Evaluating the Current User Journey
Our list will help you understand why certain UI/UX design solutions caused frustration and which improvements you should prioritize.
You’ll get every test and interview recording, design and feature analysis in a structured document along with a defined user journey. We do our best to make our observations and recommendations clear so you can easily use them in the future.
“It took us some months to reach and exceed the download numbers we had in the spring. However, we do see a 3% progress in the Day 1 retention numbers and a 5% decrease in trial cancellations on iOS platforms.”
A UX audit is conducted by at least one UX researcher who is there to handle all aspects of the collaboration such as user interviews, usability tests, evaluating data and analytics, as well as creating the final research report.
You’ll have direct communication and regular meetings with the UX team to ensure close collaboration. Our UX researcher is integrated into your team, working exclusively on your project and devoting their full attention and expertise to your specific requirements.
A UX audit is a usability evaluation of your product’s user interface to understand how people interact with it. With the help of interviews and usability test sessions, we define and present the core usability issues of your product which, if tackled, can improve your business performance.
Long-term we strive to become your strategic partner and assist you in product releases, set up measuring systems, and help you decide on what functionality to build next.
UX audit can be incredibly helpful in any stage of your digital product's lifecycle. Teams typically conduct a UX audit whenever they redesign a website or app that has been live for some time, create and implement new functionality, or want to validate a new product design before launch. This helps ensure that the product meets the desired business and user experience objectives. Additionally, businesses can benefit from periodic UX audits to ensure product quality and user experience over time.
We provide a detailed research report of our findings including session notes and screen recordings. The report will include all insights and recommendations based on the conducted user interviews and usability test sessions.
Additionally, we also provide a visual representation of the findings. In the case of live products or prototypes, the insights are more tangible when you present them accompanied by recommendations in the visual context of the screens. We create these reports in a presentation format to be easily looked through and digested by any stakeholders of the project.
The main difference is that during a UX audit we go beyond an Expert Review by recruiting potential users as test participants. This allows us to test your product with real users, so that we can focus on understanding their pain points, needs, and motivations. By combining user interviews with usability tests, we can gain valuable insight into how your users interact with the product and identify areas of improvement. Ultimately, this leads to a better user experience and a more successful product.
Absolutely. Our UX/UI designers are ready to join the project and design new solutions based to boost your business performance. We base our work on the findings of the UX audit that includes the key usability issues of your product. We always test our new ideas with real users as well, and we iterate on the design until we reach the right solution. This way we only hand over validated designs to your development team that your users will love to use.
Our rates are based primarily on the specifics of your project, including its complexity, length, outputs, and team composition. Feel free to reach out to us so we can provide you with a more accurate estimate after learning as much as possible about your project.