Connecting departments with engaging UX training

SysKit is a software development company focused on creating enterprise governance and monitoring solutions for Microsoft 365. They have 75 employees in Croatia, working remotely mostly with international clients mainly in the USA.

Our team with Syskit's experts at a whiteboard

Goal

SysKit approached us to boost their team's UX maturity, improving their research planning and understanding of data. They wanted hands-on expertise from our side with reviewing what they already do. Additionally, our focus was on guiding SysKit in creating a strong design system and conducting well-structured design critique sessions.

Challenge

SysKit wanted to have focused sessions on various topics, like reviewing their current processes or integrating agile workflows. To manage the tightly packed week, we flexibly adapted our sessions to address the team's specific questions and interests.

Outcome

Upon completing the training, SysKit’s team demonstrated a newfound ability to write compelling interview scripts and conduct interviews in accordance with general best practices. They also gained proficiency in constructing user journeys to gain a deeper understanding of their users' problems and creating effective personas that accurately represent their customer base.

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Preparations

How we started

Intro call with the UX designer and the product owner to understand their current struggles and what should be in focus during the training.
Prepared the activities and slide shows for the training in 5 days.
Set up Microsoft Teams to keep in contact - as requested by the client. But the training was held in person in the SysKit office (Croatia, Zagreb).

Main topics covered

Product discovery and agile process
Research methods
UI principles and tools

We understood that research, UX strategy and design systems should be the primary focus of the week. We also decided that practice through the workshop would be needed for the team to apply what they learn from the presentations.

A workshop with SysKit, with some remote and in-person participants

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Training

SysKit's Team

Product Owner
Product Manager
Engineering Team Lead

2 UX/UI Designers
2 Frontend Developers
Software Engineer

During the training week, we had sessions from 9 am to 5 pm, every day. Every morning we started with an ice-breaker just to connect with the team and also help them connect to each other.

Here you can see our final schedule:

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Outcome

The team learned how to:

Write impactful interview scripts and conduct interviews following general good practices guidelines.
Build user journeys to better understand their user's problems.
Create effective personas that represent their actual customer base.
Build an agile roadmap that involves research discovery and UX design cycles.
Set up a design system that can help a better dev-designer collaboration, while being fully proof to changes.
Measure and plan the success of their UX work using the Google Heart Framework.

Testimonial by Danihel Cizek, the product manager at SysKit, who was impressed with our hands-on knowledge

Rajko Pihac

Product Designer at

Syskit

"The training UX studio conducted exceeded our expectations. They were able to understand the objectives of our company and went in depth with thoroughly covering our every need as a team. Now we have a clear understanding of how we can optimize our processes to excel our company's business even more."