The IncQuery Suite product had an existing website when our UX team joined the project. As a first step, we held a website architecture workshop to map out the well-functioning parts of the old website that were later incorporated into the new website design. Value proposition and customer journey workshops helped our UX team to better understand the old website’s logic and the primary user flows.
Our UX team worked remotely with the client, but we communicated daily using various collaboration tools. We used a collaborative Miro whiteboard for roadmap planning workshops and communicated via Slack, Google Meets, and Microsoft Teams. Our UX team used Figma to create design solutions and share them with the client.