Nassim Taleb described an interesting phenomenon in his book Antifragile. He found that there are things that gain from disorder. And unlike robust or resilient things, these are not just adopting or handling problems, but actually, get better from stress.
We consult companies building digital products every day. Staying alive in a changing business environment, and solving the shitload of problems a company faces day by day needs the same approach. Imagine how your business would look, if you can turn all those problems into competitive advantages.
When you start your business you are the antifragile element yourself. You find the problems and you make sure they get solved. If you recognize that your customer support sucks, you just start building the best support you can imagine.
But as the team grows you will arrive at a point where you can’t handle everything. You need a system to make sure all the problems will be solved. And not just solved, but turned into a winning advantage. Fortunately, the Studio Model has an answer for that, and it’s called the how-we-work meeting. I will explain how it works. 🙂
The how-we-work meeting is a one-hour long weekly meeting that empowers everybody in your team to speak up about the problems and tensions they see, or the opportunities you might miss. It’s a forum where anybody can suggest a topic, and the team can discuss them in small groups. The groups can make any decisions about the topic on the spot, and no one has the right to force them to change it later. Basically, it’s a structured way of encouraging bottom-up change.
A few things you will need to implement this in your team:
The how-we-work meeting can help to solve small operational issues and serious tensions too. It can help your team to get better in certain professional things, and it can also help to solve organizational problems.
Read more about the Studio Model here.
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