UX Expert Review

A 3-day UX evaluation process to pinpoint usability flaws in your product

Get a comprehensive report, a product roadmap, and actionable UX design advice, in just three days.

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Telekom
Wizzair
KBC
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What makes up a UX Expert Review?

An expert review evaluates the different dimensions of your digital product and reveals which areas or features to tackle first, in order to improve the experience for users.
When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research.
During a three-day UX expert review, UX researchers and designers use a variety of tools, methods and metrics to analyze the current state of a digital product.

Our UX review process involves areas such as:

  • Business and user objectives

  • Conversion metrics, churn and bounce rates

  • Customer care data

  • Usability guidelines compliance

  • Mental modelling

  • Design evaluation

  • Application of UX best practice

What does a UX expert review look like?

During our three-day UX audit session, you will work with one of our UX experts. They will help you discover the most urging UX issues of your service.

Day 1

After thorough preparation, our UX expert meets with you for a stakeholder workshop. There, we discuss the main business and usability objectives, with our expert facilitating different workshop sessions.

Day 2

Using the heuristics evaluation framework, our UX-er goes through the whole user journey and reviews your product. They then create a UX evaluation document. This includes the main UX obstacles and how to tackle them, as well as expert UX and UI design suggestions.

Day 3

We meet again for a presentation and interactive planning workshop. There, the UX professional presents the main findings and describes their recommendations in detail. It will contain a strategic plan for the long run, along with some quick wins you can implement in days.

Exciting, right?

If you think that we would be a good fit to pinpoint your products main usability flaws, request an expert review today.

What's the output of the three-day UX expert review process?

  1. You receive a comprehensive written report describing our expert usability insights, clustered by topics and themes.



  2. You get actionable advice on what to improve, and how.


  3. You receive a roadmap and practical suggestions for tackling these challenges.



  4. Our UX expert explains all this in detail during the last day’s presentation, and provides you with tips and ideas.


Why a UX expert review makes sense

Before trying to tweak different things on a website or app at random, UX professionals review business and user objectives, as well as your analytics. This helps in aligning all involved parties and distribute tasks and responsibilities in a more structured fashion, allowing for website and product development to go faster and smoother!

A UX expert review will help you in achieving the following results faster:

  1. Better conversion rates

  2. Better lead generation

  3. Increased user engagement

  4. More understandable information architecture

  5. Less support need

  6. Happier customers

  7. Trendier design

  8. Better perception of the brand

Take a step towards better UX today

1. Get in touch

You can request an expert review by writing us a short message on our Contact us form.

2. Quick call

The process begins with a 15-minute call to discuss your challenges and to get an overview of your digital product. This helps us make an initial determination whether we bring the right fit.

3. Specified plan

If we all have a strong case for conducting a user experience assessment, we will outline a plan of action, similar to the process explained above but tailored to your specific situation.

We'd love to work with you

If you think that we’d be a good fit to pinpoint your products main usability flaws, request an expert review today.